Integral Electrics e-bikes arrive pre-assembled to ensure quality and safety
First of all, welcome to the Integral Electrics family!!!
Unlike many bike brands you'll find online, at Integral Electrics, we ship our cargo e-bikes bikes already 95% to 100% assembled.* This ensures top-notch safety and quality standards. Here's what you need to know to get ready for your new e-bike's arrival.
We’ll send you a digital copy of your owners manual to read before your bike arrives
At Integral, prioritizing safety is paramount to our mission. Starting on April 15, 2024, we will start providing digital copies of the owner's manual prior to shipping.
Led by a CEO who is also a mother, safety holds a special place in our hearts at Integral Electrics. We understand the importance of being well-prepared before embarking on any adventure.
By delivering your manual digitally ahead of your bike's arrival, we ensure you have ample time to familiarize yourself with all the necessary information before your first ride.
Pro Tip:
Don’t install your passenger accessories like child seats or weather covers until after your test ride.
If you have an eager passenger, like a young child, just explain to them the bike isn’t set up for them yet, giving you an easy out to take your first ride solo.
The Roam
The Roam arrives 100% assembled
Due to the substantial size and complexity of e-trikes, we oversee 100% of the assembly process for this model. Assembly will be meticulously conducted by a trusted bike shop in your local area, with whom we have established partnerships.
However, if you reside in a smaller town or a remote area where accessing a partnering bike shop may pose challenges, rest assured, we will personally oversee the installation process and ship your e-trike to you fully assembled.
Locate the parking brake before your first ride
In lieu of a kickstand, the Roam has a parking brake on the brake lever. Make sure you’re clear on how to engage and disengage this before you start riding.
The Maven
The Maven arrives 95% assembled, including the wheels
While many companies delegate technical assembly tasks to customers, such as installing the front wheel, we take a different approach. Given that our bikes are equipped with hydraulic disc brakes, we opt to ship them with wheels pre-installed. This ensures that the delicate disc and braking mechanisms remain safeguarded against any potential damage.
That other 5%? You’ll add the pedals & handlebars
Including pre-assembled handlebars and pedals significantly increases the width of the package, leading to higher shipping costs and greater vulnerability to damage during transit for these components and the bike as a whole.
To mitigate these risks, we provide a wrench for pedal installation and an Allen key for handlebar assembly. Additionally, we offer comprehensive step-by-step instructions to seamlessly guide you through the installation process.
We're Here to Help
If you have any questions related to your purchase, please contact us. We are here to assist you!
30-Day Returns
While most e-bike brands stop at 14 days, we'll give you a full 30-day, 50-mile window to ensure you love your bike.
Buy With Installments
E-bikes are a big investment, so we offer 3, 6 and 12 month payment plans. Terms vary based on credit.
1 Year Warranty
All of our products come with a one year warranty and customer satisfaction guarantee to ensure you're happy with your purchase.
*For customers purchasing via California’s E-bike Rebate Program, the Maven will also arrive 100% assembled to fully comply with program requirements.