In general, our e-bikes ship within 14 days of the date of purchase. We'd love to offer faster shipping, but cargo e-bikes are big and can sometimes require special shipping arrangements with regional carriers.

Our e-bikes ship fully assembled. Click here to view our full shipping policy.

While cargo e-bikes can easily cost $400-$600 to ship, we offer free shipping when you join our list (available in the contiguous 48 states).

Sign up for email and/or text messages, and we’ll send you a free shipping code good for your e-bike purchase. If you don't want to sign up, that's ok too. We offer discounted flat rate $199 shipping across the lower 48.

While our free shipping offer is only available for bikes shipping in the US to the 48 contiguous states, we’re happy to ship anywhere in the world.

Use our contact form or chat feature to let us know the destination address and which product(s) you’d like to purchase, and we’ll quote shipping and help you place a custom order.

We offer a 30 day return policy. In order to be eligible for free returns, your bike must be undamaged with fewer than 50 miles on the odometer. 

There's one more stipulation—and this is key—you must keep the box your bike arrived in so that your bike can be safely returned.

As long as you meet this criteria, we'll accept your return for a flat rate shipping fee of $199. Cargo bikes can routinely cost $400 - $500 to ship, but because your satisfaction is important to us, we're willing to foot the majority of the bill for return shipping if you need to return your product.

Note: Quality is our highest priority and if your e-bike is determined to be defective, we'll provide a free repair or return.

Click here to view our full refund policy.

We will extend our baseline 1 year warranty to two years when you register your bike by providing proof of service anytime in the first year. A professional should either assemble your bike, give it the 30 day "break-in" service, or the 6-12 month annual service (depending on how frequently you ride).  Simply contact customer care for support with your bike at any time—within or beyond the 2 year window!

Yep! Our ebikes are built with top of the line components that are well known throughout the industry. Our customer care team will support both you and your bike shop with everything from regular maintenance to warranty repairs to accidental damage. 

The American Academy of Pediatrics recommends that children be at least one year of age before riding as a passenger on a bicycle. Consult your pediatrician because this is an average, and each child's development and neck strength will vary.

Our bikes are compatible with the Thule Yepp Maxi Rear Child Seat, and this is the seat we recommend for your child's earliest years e-biking with you.

Whatever you and your pediatrician decide, we think it's important to give this warning: Biking is inherently dangerous and cannot be made safe. 

This may also be said of any moving vehicle, including cars. It might also be said that good parenting is the art of balancing life’s pleasures and life’s risks as your child matures. With any luck, by adulthood, they’ll be skilled at doing this for themselves by following your example! 

If you have any doubts about what is safe for your child, ask your pediatrician! And if you have any questions about our product safety, please contact us!

This bike will require a parking space at least 3 ft. wide and 8 ft. long. Measure the location you plan to store it before purchasing!

We recommend storing the bike where there's protective cover such as the garage to protect it from weather elements. Because the battery is water resistant, outdoor storage is ok with a tarp cover or bike cover to protect against strong storms.