Yes, you can purchase a toddler seat here. Be sure to select "Urban Arrow" hardware. Our support team will walk you through the install step by step.

Our flagship front-load cargo e-bike was first developed in 2019. It was sold locally for three years before being acquired by Integral Electrics and launching nationwide in 2023.

So while Integral Electrics is a new company, our products are time-tested and our leadership team is made up of veteran entrepreneurs and e-bike experts who are 100% committed to your satisfaction! (We also happen to be parents and educators, so our top priority is the safety of your precious cargo).

The Roam Front Load Cargo may take up to 1 week to ship due to the slower nature of booking freight shipments for oversize cargo. All other e-bikes and accessories ship within 1-3 business days using either Fedex or UPS.

Occasional delays happen due to weather events or busy seasons, like Black Friday or the start of spring (April/May). We update lead times on our product pages.

While cargo e-bikes can easily cost $400-$600 to ship, we offer free shipping when you join our list (available in the contiguous 48 states).

Sign up for email and/or text messages, and we’ll send you a free shipping code good for your e-bike purchase. If you don't want to sign up, that's ok too. We offer discounted flat rate $199 shipping across the lower 48.

We can ship to Alaska using a Carlile.biz account. Contact support if you need help setting his up. In essence, we ship free to their Tacoma pickup location, and then you pay the barge transport to AK.

Hawaii is not currently available, and only select destinations in Canada can be accomodated.

We offer a 30 day return policy. In order to be eligible for free returns, your bike must be undamaged with fewer than 50 miles on the odometer. 

There's one more stipulation—and this is key—you must keep the box your bike arrived in so that your bike can be safely returned.

As long as you meet this criteria, we'll accept your return for a flat rate shipping fee of $199. Cargo bikes can routinely cost $400 - $500 to ship, but because your satisfaction is important to us, we're willing to foot the majority of the bill for return shipping if you need to return your product.

Note: Quality is our highest priority and if your e-bike is determined to be defective, we'll provide a free repair or return.

Click here to view our full refund policy.

We will extend our baseline 1 year warranty to two years when you register your bike by providing proof of service anytime in the first year. A professional should either assemble your bike, give it the 30 day "break-in" service, or the 6-12 month annual service (depending on how frequently you ride).  Simply contact customer care for support with your bike at any time—within or beyond the 2 year window!

Yep! Our ebikes are built with top of the line components that are well known throughout the industry. Our customer care team will support both you and your bike shop with everything from regular maintenance to warranty repairs to accidental damage. 

The American Academy of Pediatrics recommends that children be at least one year of age before riding as a passenger on a bicycle. Consult your pediatrician because this is an average, and each child's development and neck strength will vary.

Our bikes are compatible with the Thule Yepp Maxi Rear Child Seat, and this is the seat we recommend for your child's earliest years e-biking with you.

Whatever you and your pediatrician decide, we think it's important to give this warning: Biking is inherently dangerous and cannot be made safe. 

This may also be said of any moving vehicle, including cars. It might also be said that good parenting is the art of balancing life’s pleasures and life’s risks as your child matures. With any luck, by adulthood, they’ll be skilled at doing this for themselves by following your example! 

If you have any doubts about what is safe for your child, ask your pediatrician! And if you have any questions about our product safety, please contact us!

This bike will require a parking space at least 3 ft. wide and 8 ft. long. Measure the location you plan to store it before purchasing!

We recommend storing the bike where there's protective cover such as the garage to protect it from weather elements. Because the battery is water resistant, outdoor storage is ok with a tarp cover or bike cover to protect against strong storms.